Refund policy
At Progress Over Validation (POV), we stand behind the quality of our products and want you to feel confident in every purchase.
Returns
We accept returns within 14 days of delivery. To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be included
- Proof of purchase is required
Any items that do not meet these conditions may not be accepted.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [your email].
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can resolve the issue quickly.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact us at:
[progressovervalidation@gmail.com]
By making a purchase from POV, you agree to this policy.